Frequently asked questions.

Choose a ready-made set, use the calculator for an estimated price, or send a request through the form. We then clarify the design, size, shape, length, price and production time. The order is considered confirmed only after the final details and payment or deposit, if required, are confirmed.

No. Sending a request does not automatically confirm an order. It is the first step for clarifying the details, whether the design is possible, the final price and the timeline.

Yes. You can choose a ready-made design from the products page and send a request. We then confirm availability, sizes, price and timeline.

Yes. Small changes such as color, shape, length, accent details or additional elements may be possible. For more complex changes, use the calculator or describe the idea in the request form.

Yes. You can send an idea, colors, reference photos, occasion and preferred shape/length. After reviewing the details, we will confirm whether the design is possible and what the final price will be.

Yes. You can upload up to 3 reference photos in the form. They help clarify the style, colors and details, but the final result may have slight differences because every set is handmade.

Not always. A photo can be used as inspiration, but we do not promise an absolutely identical copy. Colors, materials, shape, length and handmade technique can lead to small differences.

If production has not started yet, it may be possible. After production has started, changes to design, shape, length or size may not be possible or may be charged additionally.

No. The calculator shows an estimated price. The final price is confirmed after reviewing the request, selected design, complexity, number of add-ons and production timeline.

Some designs require more time, specific materials, hand-painted details, 3D elements or additional clarification. The calculator is a helper tool, not an automatic quote.

Some add-ons are charged per nail, for example hand-painted art or a 3D element. Others apply to the whole set, such as a shape change. You can always ask for more information through the form "I have a question".

For custom orders, a deposit may be required, usually 50% of the final price. The deposit covers materials, design time and the start of production.

If a custom order is cancelled after production has started, the deposit is non-refundable.

The safest option is to use the size guide. If needed, you can always ask me for help. If you measure yourself, measure the width of each natural nail in millimeters and send the values through the form.

Write that you need help measuring. If needed, you can send a photo of your hand next to a ruler or measuring tape, but measuring in millimeters remains the most accurate option.

The client is responsible for providing correct sizes. If the sizes are incorrect, the set may not fit perfectly.

If needed, a replacement nail may be made for an additional fee, if the design and materials allow it.

In some cases, yes. Light filing on the sides can help. It must be done carefully so the shape or design is not damaged.

Yes. The nails on the left and right hand are not always exactly the same. It is best to measure every nail separately.

Available shapes depend on the tips and the design. Common options include square, almond, coffin, stiletto and others. The guide shows the available shapes with photos.

Yes, if the design allows it. Some designs work better on a specific shape or length, so we confirm this after the request.

Yes, if the design and available tips allow it. Longer or XL designs may change the price and production time.

Colors may look different because of lighting, camera, screen and device settings. Handmade products can also have slight differences, which is a normal part of individual production.

Clean and dry your natural nails, push back the cuticles, lightly buff the surface, choose the correct size and apply with adhesive tabs or suitable press-on nail glue.

Adhesive tabs are better for short wear and easier removal. Glue usually lasts longer but requires more careful application and removal.

Durability depends on nail prep, adhesive tabs or glue, daily habits and proper application. Tabs usually give shorter wear, while glue usually lasts longer.

Yes, but it is best to avoid water soon after application. Long exposure to water, hot water, cleaning products and strong pressure can reduce wear time.

Yes, but it depends on the length, adhesive and activity. Fitness, weight lifting or strong pressure on the tips can increase the risk of lifting or breakage.

Yes, if they are applied correctly and the length fits your daily routine. For a more active lifestyle, a shorter shape is usually more practical.

Do not pull them off by force. Soak, soften the glue or tabs and remove them gently. Forced removal can damage the natural nails.

Yes, with careful application and removal. They are easiest to preserve for reuse when worn with adhesive tabs or when glue is removed gently.

After removal, gently clean any glue or tab residue, dry them and store them in a box or the original packaging.

Do not pull them, use force or pry them off with metal tools. This can damage both the press-on nails and your natural nails.

Standard production time is 3–7 business days after all details and payment/deposit are confirmed. More complex custom, 3D, hand-painted or XL designs may require more time.

No. Delivery time is not included in the production time.

Rush production is possible only if the schedule allows it and may be charged additionally.

Orders are sent by courier to an office or address. Delivery cost is paid by the client, unless stated otherwise.

After the parcel is handed over to the courier, we are not responsible for delays caused by the courier company.

Custom press-on sets are made to individual size, design and preferences, so they cannot be returned or exchanged except in the case of a proven defect.

For ready-made, non-personalized products, a right of withdrawal may apply under consumer law if the product has not been used, damaged or opened in a way that prevents resale.

Contact us within 48 hours of receiving the order and send clear photos of the product and packaging. If a production defect is confirmed, we will offer a correction, replacement nail or another suitable solution.

Claims are not accepted for incorrect sizes provided by the client, incorrect application, incorrect removal, breakage caused by impact or pressure, a lost nail after application, change of mind after production or normal wear.

Check the parcel when receiving it. If there is visible damage to the packaging, notify the courier if possible and contact us with photos.

When applied correctly and removed carefully, press-on nails can be a gentle option. Damage most often comes from forced removal, excessive filing or incorrect use.

It is not recommended. If you have pain, inflammation, infection, a lifted nail plate or an allergic reaction, consult a specialist first.

It is possible if you are sensitive to glue, gel products or other materials. If you feel burning, itching, redness or discomfort, remove the product carefully and consult a specialist.

Press-on nails do not require UV curing on the natural nail, but if you are sensitive to glues or chemicals, choose adhesive tabs or consult a specialist.

Finished sets may be photographed or filmed for portfolio, website and social media. If the order is a gift or surprise and you do not want it posted before a certain date, let us know in advance.

Yes. If you prefer communication there, add your profile in the form. Otherwise, leave the field empty and we will use email or phone.

You can send a request in Bulgarian or English. The form records the language of the page from which the request was sent.